Skip to main content

​
API Status Page

The API status page is regularly updated to reflect any ongoing issues with the API. It is also where any planned maintenance will be announced.

​
How to troubleshoot API failures

​
First: identify the failure class

  • 401 invalid_auth_token: key missing/incorrect
  • 403 insufficient_api_credits: out of credits
  • 429 rate_limit_exceeded: too much concurrency
  • 5xx: transient server error (retryable)

​
If you suspect an incident

  • Capture a timestamp, endpoint, and response body (remove secrets)
  • Email api@pixelcut.ai with the details

​
Self-checks

  • Verify your API key and environment variables
  • Confirm your retry policy isn’t amplifying load during 429s
  • Check your credit balance (GET /v1/credits)

Rate limits & retries